The most common questions in inquiry emails are whether it can be replaced and how much it will cost. Without scenarios and constraints, the reply can only be guessed. EB-LINK will split the selection and inquiry support into three channels starting this month, and provide forms according to roles to reduce back-and-forth clarifications.
The procurement channel only needs business and caliber
The purchasing side form focuses on quantity, delivery date, warranty, and what services are included in the quotation. The response is attached with a parameter checklist and total cost of ownership calculations. The technical side form focuses on packaging, speed, link length and equipment brand, and replies with alternative judgment tables and prototype suggestions. The construction side form focuses on port correspondence, power supply mode and jumper interface, and replies to the boxing list, such asCampus network and FTTH integrated cabling solutionThe port planning table in can be used directly.
Submission list determines response quality
- Link and distance: fiber type, actual length, number of connectors
- Device and port: brand model, number of ports to be coded
- Scenario constraints: indoor cabinets, outdoor cabinets, or wide temperature environments such as substations
- Business caliber: quantity, delivery pace, whether samples are needed
When all four items are complete, an executable plan can usually be provided in one round; if the missing items are missing, the content that needs to be supplemented will be clearly listed instead of giving a general recommendation. Security projects can be referred toPhase III of "Safe City" video surveillance optical fiber transmission of a city's Public Security Bureauway of organizing information.
Follow-up points from inquiry to delivery
After the plan is confirmed, follow up by node: prototype and use case signing, small batch trial assembly, batch coding and one-by-one testing, boxed shipment, and arrival random inspection. Each node has a corresponding contact person who responds on working days. The dedicated hotline is 0755-83179002. You can also send your request to sale01@eb-link.com.cn.
After the channel is split, questions and replies fall on the same set of fields, making it easier for selection conclusions to be condensed into project documents. Commonly used gears at the access layer are in stock. Regular models can be confirmed for scheduling in the same round, and there are also replenishment paths for emergency replacements.